Frequently Asked Questions

Frequently Asked Questions

What is the delivery time

  • United States: 5-8 business days
  • Australia: 5-8 business days
  • Canada: 5-8 business days
  • New Zealand: 3-5 business days
  • United Kingdom: 5-8 business days
  • As for other world regions, it can take 5-8 business days, depending on your location.
     
    Once your order has passed the required checks and been marked for shipping, you will receive an email with the shipment tracking number.

  • is the shipping free?

    It’s absolutely free on all orders over $80. Fill your cart and enjoy the perks of free worldwide shipping.

    How do I track my order?

    We will email you the corresponding delivery information as soon as we send the package. You can track your parcel by clicking on the "View your order" link.

     

    Why is my order being shipped in different packages?

    If you place an order containing multiple products, each may be shipped from a different international warehouse, depending on availability and the quickest delivery time. If a toy is popular and on backorder, we might send packages separately and at different times to deliver the ones available as soon as possible.